Support

1. Contact

General questions: support@ju-app.com

Privacy and personal data: privacy@ju-app.com

Safety, reports, and blocking: support@ju-app.com

JU will never ask you for your password. Do not send passwords in email.

2. What we can help with

• Account access and profile issues.
• Account deletion (in-app path or email request).
• Reports, blocking, and safety concerns.
• Privacy and personal data questions.
• General product questions about JU features that are publicly available.

3. How to write

Please include your account email (not your password) and a short description of the issue.

If relevant, add event or user IDs and screenshots.

We aim to respond without undue delay. Response times may vary.

4. Operator

JU service operator: Nikolay Vyskrebentsev, an individual based in Astana, Republic of Kazakhstan.